FAQ

How can I track my order?

Upon departure from our warehouse, you will receive a dispatch notification containing tracking details from the designated carrier. Additionally, you can track your order via the “Track My Order” link located in the footer section of www.empstorm.net.

How much does shipping cost?

Which shipping carrier is used?

What countries do you ship to?

We offer free shipping for the following countries: United States, Canada, Mexico, United Kingdom,Belgium, France, Germany, Italy, Netherlands, Portugal, Spain,Poland, Sweden,Kuwait, Abu Dhabi, Dubai, Japan, South Korea, Singapore, Hong Kong SAR, Macao SAR, Taiwan,Thailand, Malaysia,Philippines,Vietnam.

PS:We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
14. British Force
Thank you for your understanding.

What should I do if my product arrives damaged?

How long does delivery take and When will my order ship out?

After receiving an order, merchants usually process the order information within 100 hours, but we will process your order quickly so that customers have a better purchasing experience! If there are any reasons for us not being able to process your order, we will get in touch accordingly. For the United States and Canada orders we have our own overseas warehouse for delivery, logistics time can be more advantageous, other countries and regions will be shipped from China, the specific logistics time can be referred to our logistics shipping policy.

Can I request a specific date or time slot for my delivery to arrive?

How do I cancel my order?

How can I confirm the success of my order?

How long will it take to receive my refund after returning the product?

Can I obtain an invoice for my order?

What should I do if my order contains damaged, missing, expired, or incorrect items?

After I place an order, how do I change the delivery address?

Are there any other additional fees?

Frequently Asked Questions

Have questions about our products or services?
We’ve gathered answers to the most common inquiries to help you learn more about YCDP and our coffee machines.

Get in Touch

How do I cancel my order?

Should you require order cancellation, kindly contact us at info@empstorm.net. Please be aware that once an order has been shipped, it will be subject to our refund policy.

How can I confirm the success of my order?

How long will it take to receive my refund after returning the product?

Can I obtain an invoice for my order?

What should I do if my order contains damaged, missing, expired, or incorrect items?

After I place an order, how do I change the delivery address?

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Have Questions?

Feel Free to Contact Us!

We understand questions arise and we always strives to answer every question we get within two business days. If you have any questions, we provide various contact method.

Phone:

+86 13632686807

E-maill:

info@empstorm.net

Address:

24-K2, Block B, Pacific Trade Tower, No. 4028, Heping Community, Nanhu Street, Jiabin Road, Luohu District, Shenzhen, Guangdong, China 518010

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Have Questions?

Feel Free to Contact Us!

Phone:

E-maill:

Address:

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